Frequently Asked Questions
Find quick answers about orders, shipping, returns, our products, and more.
Shipping
Once your order is placed, our team will take up to 1 business day to process your order(s). Once your package is dispatched, shipping times will vary depending on your country.
You can visit our Shipping Policy for estimated delivery times to your region.
You would have received a tracking link in your order confirmation email — you can track your order through there. Please Contact Us if you can't find your tracking link.
Please note that unexpected delays can sometimes occur which are unfortunately outside of our control. Please also Contact Us if your order remains undelivered beyond the expected delivery date by 5 business days. We apologise for any inconvenience caused.
There are usually no customs/duties charges for small orders (1–2 items). However, there may be customs charges for larger valued orders (3+ items). Customs fees are unfortunately not covered and are outside of our control.
Additionally, customs/duties differ depending on your country. Please Contact Us if you need further assistance.
Return & Exchange
We offer 30-day hassle-free returns and exchanges! Conditions apply.
You can learn more and start your return or exchange here.
Order Questions
Please Contact Us as soon as possible after placing your order. Please note that if your order has already been dispatched or shipped, there's nothing we can do at that point.
We will do our best, but we cannot guarantee changes are made. If we aren't able to grant your request, the best option is to wait for your order to arrive and then process a return/exchange with us.
Please Contact Us as soon as possible after placing your order. Please note that if your order has already been dispatched or shipped, there's nothing we can do at that point.
We will do our best, but we cannot guarantee changes are made. If we aren't able to cancel your order in time, the best option is to wait for your order to arrive and then process a return with us.
Please Contact Us as soon as possible after placing your order. Please note that if your order has already been dispatched or shipped, there's nothing we can do at that point.
We will do our best, but we cannot guarantee changes are made. If we aren't able to update your address in time, the best option is to wait for the package to arrive at the displayed address and then contact the owner of that address to retrieve your parcel.
Product
No, they will not pop! Our squishies are made from soft, elastic, and durable materials. They are securely sewn within the cuffs, ensuring their longevity and long-lasting squishiness.
You can wash your Squiddy clothing without a worry!
Our Built-in Squishies are made from soft elastic cotton, similar to the materials found inside plush toys. They are soft, durable, and will never pop!
The Built-in Squishies are similar to plushies, fidgets, or stress balls — crafted to provide a sense of relief for those dealing with stress, anxiety, ADHD, or other related needs. These fun and convenient stress-relief companions cater to anyone seeking comfort, peace, or even just some fun!
We highly recommend:
🧺 Cold machine wash or washing by hand
🌬️ Air drying or low tumble machine drying
| Collection | Fit | Weight | Fabric | Feel | Key Details |
|---|---|---|---|---|---|
| Classic | Slightly oversized, tapered waist | 400 GSM | 65% Cotton / 35% Poly | Soft fleece, structured | Flattering shape, everyday staple |
| Essential | Slightly oversized | 420 GSM | 80% Cotton / 20% Poly | Brushed fleece, cozy | Zippered pockets, arm pockets, thumbholes |
| Signature | Fully oversized, relaxed waist | 460 GSM | 100% Cotton | Heavyweight, premium, draped | Most premium feel |
| Superheavyweight | Oversized | Ultra-heavy | Premium heavyweight blend | Weighted blanket feel | Maximum warmth, grounding comfort experience |
Other
Squiddy is our unique brand icon — a symbol of happiness and relief, much like the Built-in Squishies featured within our products. Soft, fun, and squishy!
You can apply to become a Squiddy Ambassador here. We'd love to have you in the family!
Please refer to our Pre-Order Policy for full details on estimated timelines and what to expect.